500+ Happy Customers
5-Star Rated Cleaning Service
100% Satisfaction Guaranteed
Flexible Scheduling Available
Transparent & Affordable Pricing
Professional & Experienced Cleaners
Fully Insured & Police-Checked
500+ Happy Customers
5-Star Rated Cleaning Service
100% Satisfaction Guaranteed
Flexible Scheduling Available
Transparent & Affordable Pricing
Professional & Experienced Cleaners
Fully Insured & Police-Checked
Terms & Conditions
Home – Terms & Conditions
Welcome to Love Cleaning
By booking our services, you agree to the following terms and conditions. Please read them carefully.
1. Introduction and Disclaimer
- Acceptance of Terms: By using Love Cleaning services, you agree to abide by these Terms and Conditions.
- Disclaimer: These Terms and Conditions are intended to outline the general scope of services provided by Love Cleaning. While we strive to ensure clarity and accuracy, this document is not intended to serve as legal advice. Clients are encouraged to seek independent legal counsel to fully understand their rights and obligations under these Terms.
2. Services Provided
- Service Scope: Love Cleaning specializes in cleaning homes throughout Sydney.
- Service Packages: We offer one-off, recurring, and customized cleaning services as outlined in the booking confirmation or on our website.
3. Booking, Payment, and Cancellations
- Booking Process:
- All bookings must be made via our online platform, phone, or email.
- Minimum booking time: 2 hours per visit, unless otherwise specified.
- Payment Terms:
- Payment is required prior to or at the time of service unless otherwise agreed in writing.
- We accept major credit/debit cards and secure online payments.
- A hold may be placed on your card 2 days before the scheduled service, with full payment processed after service completion.
- Additional Charges:
- Extra rooms or areas not included in the original booking
- Excessive dirt or heavy cleaning
- Parking fees, payable directly to the cleaner
- Cancellations and Rescheduling:
- Cancellations or changes must be made at least 24 hours before the scheduled service.
- Cancellations within 24 hours may incur a fee of 50% of the service cost.
- Repeated cancellations or no-shows may result in service termination.
4. Access and Safety
- Property Access:
- Clients must ensure the cleaner has uninterrupted access to the property during the scheduled service.
- Access instructions, such as keys or entry codes, should be provided securely in advance.
- Entry and Lockouts: If access is delayed or restricted beyond 15 minutes, a $70 lock-out fee may apply to cover time and travel expenses.
- Pets:
- Pets must be secured during the cleaning to ensure safety for both the cleaner and the pet.
- If the cleaner feels unsafe due to unsecured pets, the service may be rescheduled, and a $70 fee may be applied.
5. Health, Safety, and Service Limitations
- Health and Safety Protocols:
- We use environmentally friendly and pet-safe cleaning products.
- Clients should notify us of any allergies or sensitivities in advance.
- Bio-Hazards: We do not handle hazardous materials such as blood, medical waste, or animal waste.
- Service Limitations:
- We do not perform heavy lifting, high-reach cleaning (beyond a 2-step ladder), or pest control.
- Services outside the standard cleaning package may incur additional charges.
- Hoarding Conditions:
- If the property is in significantly worse condition than described, we reserve the right to adjust pricing or decline service.
- A $50 fee may apply for incorrect job descriptions resulting in cancellation.
6. Customer Satisfaction Guarantee
- Resolution Process:
- If you are dissatisfied with the service, notify us within 24 hours.
- We will arrange a follow-up cleaning (subject to inspection) or work towards a fair resolution.
- Move-In/Move-Out Cleaning: Claims for move-in or move-out cleaning must be reported within 7 days of service completion.
7. Property Damage and Liability
- Insurance and Liability: Love Cleaning is insured, but we are not liable for:
- Pre-existing damage
- Fragile or unsecured items left in open areas
- Items moved or handled without prior agreement
- Reporting Damage:
- Damages must be reported within 48 hours of service completion, along with photos and a description of the issue.
- We reserve the right to repair or replace damaged items through approved contractors.
8. Valuables and Privacy
- Security of Valuables:
- Clients are advised to secure valuables such as cash, jewellery, and confidential documents before the service.
- Love Cleaning is not liable for missing items unless negligence is proven.
9. Weather and Unpredictable Events
- Weather Disruptions:
- We may reschedule services in the event of severe weather.
- Clients will be notified as soon as possible.
- Unpredictable Events: In cases of road accidents, medical emergencies, or other unforeseen circumstances, the service may be rescheduled.
10. Public Holidays and Business Hours
- Public Holidays Observed: New Year’s Day, Australia Day, Good Friday, Easter Monday, Anzac Day, Queen’s Birthday, Labour Day, Christmas Day, and Boxing Day.
- Service Availability: Services scheduled on public holidays may be rescheduled or subject to additional charges.
11. Right to Refuse Service
- Service Termination: We reserve the right to refuse or terminate service in cases including, but not limited to:
- Unsafe working conditions or hostile environments
- Misrepresentation of job scope or property condition
- Excessive clutter or hoarding conditions that prevent effective cleaning
12. Governing Law and Dispute Resolution
- Governing Law: Any disputes arising from these Terms and Conditions shall be addressed in accordance with applicable laws in New South Wales, Australia, or as mutually agreed upon by both parties.
- Dispute Resolution: If a resolution cannot be reached amicably, both parties agree to consider mediation or arbitration before pursuing formal legal action.